Why does water appear inside the product packaging?

Each unit undergoes meticulous underwater testing before packaging to ensure optimal performance upon delivery. Minor dampness or water stains on the machine are considered normal.

Why won’t the machine charge?

Before charging, ensure the device is turned off to prevent charging issues, and check for any water in the charging port, as dampness may lead to charging failure or port corrosion.

Why does the machine not work?

Ensure the machine is fully charged before use, as a low battery may prevent proper functioning.

Press and hold the power button for 3-5 seconds and wait for 1 minute when the machine is in the pool, as there is a 1-minute interval before it starts.

Could it work on a sloped pool bottom?

Dear customer, this automatic pool cleaner is suitable for Flat Bottom Pool Angle<15°. Moreover, pls it fits different material in pools, like cement, vinly, mosaic.

Why does the machine stop by the wall and not reverse?

- Ensure the machine is fully charged before use to avoid automatic parking due to low power.

- Check for any foreign objects or wrinkles at the bottom that may obstruct the device.

- Confirm that both outlet flappers open and close