Frequently Asked Questions

1. Why is your matcha not graded? Matcha sold outside of Japan is divided into an informal grading system. This grading system is a ploy that was developed for marketing purposes in the West and is instilled without moderation. Companies are able to assign a "grade" to their matcha without having any proper testing or checking on the accuracy of such quality levels. As a Japanese company, we do not want to assign obscure grades to our products as this is not a concept here.

2. How do we know the quality of your matcha then? We are providing the best matcha we can to our customers straight from its country of origin. Our matcha is high value and versatile, making it great to drink by itself or as an ingredient for a tasty treat. The matcha we provide is that of the level in which can be served at traditional tea ceremonies in Japan and abroad. We can confidently state that our matcha is authentic, high quality, and filled with tradition.

3. How should we store our matcha? In general, humidity is matcha's worst enemy. however, no matter what climate you live in, we recommend that you store your matcha away from light and sealed firmly in a cool environment. Placing it in the refrigerator would maximize freshness.

4. What is your policy on "best by" dates? While it heavily depends, there will always be at least 3 months before the best by date. Upon opening, we do recommend that you consume all the contents within 1-2 months for the best quality.

5. The serving sizes are too small, what should I do? Japanese palettes often prefer the 1 gram serving size per matcha, so this is what we used as our guideline. However, the beauty of matcha is that this can be altered to the level of your choosing. If you prefer a stronger taste, you can put 2-grams of the powder in your cup to experiment and see what is to your liking.