• Why is the speed slower than expected?

  Ensure your device and port support USB 3.2 Gen2 for optimal performance. Speed may vary due to device compatibility, file type, or storage capacity.

• Why doesn't the portable SSD show up when I plug it in?

  Check if the portable SSD format is compatible with your device. You may need to connect the portable SSD to a computer and reformat it to a compatible file system.

• Can I unplug the portable SSD during use?

  Do not unplug the portable SSD while reading or writing data, as it may cause data loss or device malfunction. Always ensure data transfer tasks are complete before removing the device.

• Is it normal for the portable SSD to feel warm during use?

  Yes, it is normal. The portable SSD has a metal shell with excellent thermal conductivity and operates at faster speeds than typical drives. This may cause it to feel warm during normal use, but it does not affect performance or data integrity.

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◇ 512GB：Read 530 MB/s｜Write 480 MB/s

◇ 1TB：Read 560 MB/s｜Write 500 MB/s

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●Actual usable capacity may be less than advertised due to formatting, system requirements, and other factors.

●Transfer speeds are based on internal testing. Actual performance may vary depending on host device, interface, firmware version, hardware configuration, usage conditions, and storage capacity.

●To prevent data loss, back up important files regularly.

●Before purchase, ensure your device supports the required format, capacity, and interface.

●We reserve the right to modify specifications without prior notice.