Does the seller offer after-sales service?

We prioritize customer experience and after-sales support, offering 24/7 online assistance until the issue is resolved.

Does the app require a subscription fee?

1. Make sure to download the app by scanning the QR code in the user manual.

2. The accompanying app is completely free and does not require any subscription fees.

3. Do not trust any claims of additional subscription charges.

How accurate is the step counter?

The step count may have a 2% error, which is normal. For accuracy, wear the watch snugly, one finger width from your wrist. The tracker might not count steps if you walk fewer than 20 steps, helping reduce errors during activities like sleeping.

How does the fitness tracker use GPS?

The tracker uses your phone's GPS when connected to record movement. Without a phone, it tracks steps, calories, and other basic data.

Why won’t my Haghito fitness tracker turn on?

Press and hold the touch button (bottom of the screen) for 5 seconds. If it still doesn’t turn on, it’s likely out of power. Try charging it for 5 minutes using a USB port, or press the button for 3 seconds after charging.