Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation 
 · Start a conversation without defensiveness 
 · Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
  • Publisher: Penguin Books
  • Dimensions: 12.95 x 1.52 x 19.81 cm
  • Language: English
  • Print length: 352 pages
  • Item weight: 232 g
  • Edition: Anniversary, Updated
  • Book Type: Paperback
  • ISBN-10: 9780143118442
  • ISBN-13: 978-0143118442
  • Reading age: 18 years and up
  • Publication date: 1 January 1900
A$29.70
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