Package includes:
Case* 1
Earphones* 2
Silicone earmuffs 3 pairs
Type C Cable* 1
User Manual* 1
FAQ:
Q1: The item cannot match my phone.
1. Please make sure the headphones are in pairing mode and not paired with other devices, the indicator will flash red and blue is in pairing mode.
2. Clear product's matching history. Open and pair again.
3. Clear your phone's pairing history. Turn off Bluetooth, then turn on and pair again.
Q2: The Bluetooth range or sound quality is not good.
1. It can be blocked by objects surrounding the Bluetooth signal, which will affect the sound quality, if there is no obstacle between the product and your phone, the range and sound quality will be better.
2. Turn off unnecessary wireless device.
3. Turn off the unnecessary APPs of your phone running in the background.
Q3: Why is there a delay?
There is a data transmission process from your phone to product, so sometimes you may feel delayed. It is a common problem for all Bluetooth devices and the Bluetooth V5.0 has already made it better than older versions.
Q4: Why can't the case charge the earphones, or it can't turn off after the earbuds are inserted again?
1. If the case is not powered, the above problems will occur, please charge the case and the situation will return to normal after receiving power.
2. Please make sure you do not put the right and left headphones upside down and that the magnet is in good contact.
3. If the headphones come with blue charging insulation label, please make sure to remove them before charging.
Q5: Why can't people hear me on call?
Please make sure you wear 2 earphones when calling. Q6: Only 1 pair of headphones with my phone.
First means 2 pairs of earbuds, one indicator flash flash and the other flash means 2 pairs of earphones paired in blue and red, then you need to turn on the phone Bluetooth to pair with the earbud.